PawPlan

Support and App Review follow-up

For app support, billing questions, bug reports, or App Store review follow-up related to PawPlan, email support@orvynhq.com .

Privacy requests

For privacy, GDPR, or data-rights requests, email privacy@orvynhq.com .

Studio contact

Orvyn is an independent software studio based in London, UK. For general studio contact information, visit orvynhq.com/contact/.

The app is not updating content.

Reopen the app to trigger a refresh, then confirm network access and that the device is online.

Widgets are stale.

Open the app once so the shared App Group snapshot can refresh. If iOS cached an old timeline, remove and re-add the widget. Today Summary and Today Task List are free widgets. Health Due requires Pawerium.

Purchases did not unlock.

Use Restore Purchases from the paywall or Settings, and confirm you are signed in with the same Apple Account used for the purchase.

Notifications are not firing.

Confirm notification permission in iOS Settings and make sure reminder toggles are enabled inside PawPlan.